Fully centralized
commerce tool.

Product overview

Centralized Control
Advanced features
VTEX Conversation Tracker

Centralized Control

Visual, detailed representation of every stage of the order flow provides a complete view of processed, current, and upcoming steps. Send e-mails throughout each step to your clients.

Advanced features

Perform the order exchange directly from the panel or start the order return process with our advanced order management features.

VTEX Conversation Tracker

Consolidates all email communication with the customer during the life cycle of the order, registering the communication in the order including all messages sent by other systems.

Features details

Features details

  • Logs, interactions, and workflows make it easier than ever to manage and track customer orders.
  • Extract sales reports with a single click to your email or integrate with other solutions like BI or CRM
  • Configure, edit and create customized messages for your clients. Use VTEX CMS to see how each message can be set up on each device to ensure all information is configured.
  • In case of divergence of value orders, carry out the change of the order value directly with just a few clicks.

Main goals